Customer Service Survey
 
  Please help us be more effective and responsive to your needs by commenting on the following customer service related questions. Thank you in advance for your welcome feedback.
 
   
*Required Fields are in Red   
  
 
*Service Call Number:
 T
1.)
  Our availability to you including promptness in returning your call(s) or email(s):
Very Satisfied
Somewhat Satisfied
Needs Improvement
2.)
   Was there a timely resolution to your inquiry?
Very Satisfied
Somewhat Satisfied
Needs Improvement
3.)
  Availability and scheduling of our service technicians?
Very Satisfied
Somewhat Satisfied
Needs Improvement
4.)
  Was our service technician(s) courteous and helpful?
Very Satisfied
Somewhat Satisfied
Needs Improvement
5.)
  Was our service technician knowledgable and efficient in handling your needs?
Very Satisfied
Somewhat Satisfied
Needs Improvement
6.)
  Was our service technician effective in training your personnel?
Very Satisfied
Somewhat Satisfied
Needs Improvement
7.)
  Did our service technician discuss machine upgrades and enhancments?
Very Satisfied
Somewhat Satisfied
Needs Improvement
Not Applicable        
8.)
  Overall, how would you rate your experience with Omega Design?
Excellent
Average
Below Average
9.)
  Do you have any suggestions/comments regarding the handling of your account by
our service staff?

10.)
  Would you be interested in a preventive maintenance agreement?
Yes
No

*Company Name:

  
Contact:(Optional)
  
May we contact you?
 
Yes
No
 

   

 

If you would like further assistance, please use the following contacts.

Thank you for your assistance,

Randy Caspersen, Vice President\Sales & Marketing
(rcasper@omegadesign.com)
Paul Sherman, Service Mananger
(psherman@omegadesign.com)

Toll Free phone: 1-800-346-0191

 

 
 

New Product:
Case Packing and
Palletizing with
FANUC Robotics


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