Thank you for the opportunity to service your Omega equipment.

Would you take two minutes to complete this short survey. Your feedback plays a crucial role in improving our customer service experience, managing service costs, and gauging individual performance.  Your feedback, whether positive or critical, is greatly appreciated.

Rate Omega's COMMUNICATION
This concerns your ability to reach the right parties within Omega. Consider whether the company was prompt with returning your calls and emails.
Rate Omega's SCHEDULING
This concerns the company's service availability and the scheduling process in general.
Rate Omega's ISSUE RESOLUTION
This concerns the company's ability to produce a timely and complete solution to the issue.
Rate Omega OVERALL
This concerns your overall experience with Omega as it relates to service.
Rate Technician's PROFESSIONALISM
This concerns whether the technician was friendly, dressed appropriately, acted professionally, and was on time throughout the service experience.
Rate Technician's KNOWLEDGE
This concerns the technician's knowledge of your equipment and understanding of the issue.
Rate Technician's EFFECTIVENESS
This concerns the technician's ability to fix the issue in a timely manner, to provide effective training (if applicable) and to provide clear answers to your questions.
What comments or suggestions can you give us that could help us to improve the quality of the technical support that we provide to you and your organization?
Name
Name
Date of Service Visit
Date of Service Visit
An approximate date is sufficient.
Would you like a follow-up call to further discuss this visit?